Luxury retailers have long relied on memo to serve top clients. The process, however, is still largely informal.
High-value pieces are often placed through personal relationships and manual approvals. As this extends beyond a small circle of trusted clients, it becomes harder to manage. No clear system of record exists for what is out, with whom, or when it is expected back, and there is no structured way to verify or secure a commitment as the piece leaves the store.
MEMO makes client memo controlled, visible, and backed by verified client commitment.
Retailers can place pieces with clients through a controlled workflow, offering clear terms and timelines with a verified commitment and full visibility from request to return or purchase.
The client memo process
Client expresses interest
Through an advisor text or in-store interaction
Retailer sends on memo
Terms are defined and shared through a structured client experience with terms and authorization determined
MEMO tracks the lifecycle
From request to return or purchase, all captured in one system
What becomes possible
MEMO creates a system of record for how high-value pieces are offered to clients
With a structured layer for verifying and securing client commitment before fulfilment
Control
Know where every piece is at all times
Accountability
A clear record of who requested it, what was agreed, and when its due
Extension of the store
Serve top clients beyond the store, with defined terms and verified commitment
A better way to place pieces with clients
We’re working with a small group of retailers and partners, bringing control, visibility, and accountability to the client memo process.